How can we help you?
Get the answers you need for any issues or questions you may have. Our Help centre is here to provide support and solutions for you.
Technical Issues
Why am I not receiving the SMS verification code despite my mobile number being correct?
If you’re not receiving the SMS verification code, it’s usually due to one of the reasons below. Try these quick checks first:
1. Poor mobile signal
If your phone shows No Service or Searching for network, the SMS may not be delivered.
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Move to an area with better signal
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Restart your phone and try again
2. Roaming restrictions
If you’re outside your home country, incoming international SMS messages may be blocked by your roaming settings or mobile plan.
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Check that roaming is enabled
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If possible, switch back to your local mobile provider
3. Network congestion
In busy locations (airports, events, arenas), local networks can become overloaded.
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Move to a less crowded area
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Wait a few minutes and request the code again
4. Use the email option (existing clients)
If you already have a Wittix account, wait 45 seconds until the resend option appears, then choose to receive the code by email. It will be sent to the verified email address on your account.
If the issue continues, please contact our support team and include:
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Your phone model
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Your mobile service provider
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Your full phone number (including country code)
We’ll assist you as quickly as possible.
Why am I experiencing browser issues when using Wittix?
Most browser-related issues can be resolved quickly by checking the points below:
1. Use a supported browser
Wittix works best on modern browsers. For the smoothest experience, we recommend using:
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Google Chrome
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Mozilla Firefox
2. Clear cookies and cache
Outdated or blocked browser data can affect how the platform loads.
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Make sure cookies are enabled
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Clear your browser’s cookies and cache
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Try opening Wittix in Incognito / Private Browsing mode
3. Disable browser extensions
Ad-blockers or other browser extensions can interfere with how pages display or function.
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Temporarily disable extensions while using Wittix
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Refresh the page and try again
If the issue persists, it’s possible there’s a technical issue on our side. Our team works continuously to identify and resolve these as quickly as possible.
If you believe the issue hasn’t been reported yet, please contact our support team and include:
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A short description of what’s not working
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Your browser name and version
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A screenshot of the issue (or browser console, if available)
This helps us pinpoint the cause faster and keep you updated on the fix.
What should I do if I changed my phone number and no longer have access to the old one?
If you no longer have access to your old phone number, you will not be able to receive SMS verification codes until your number is updated.
To request a phone number change, follow these steps:
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Contact Wittix Support via live chat at www.wittix.com (blue chat icon in the bottom right corner).
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Have your valid identity document ready. You will be asked to complete a live identity verification during the chat.
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Be prepared to confirm your identity using either:
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Access to your registered email address, or
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Your old phone number (if still available).
The phone number can only be updated after successful identity verification.