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Client Care email support
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Getting Started
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How can I add money to my new Wittix Account?
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How long does it take money to reach my Wittix account?
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Verifying your identity
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Is there an age requirement for a Wittix Account?
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What documents are needed to open a personal account?
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Accounts
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Why is my account application not eligible?
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Does PayPal work with my Wittix account?
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When does my billing period start?
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What currency IBAN account does Wittix provide by default?
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Does the Wittix for Business account earn interest?
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Transactions
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Why are my transfer still on pending status?
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Why hasn’t my balance been updated following a bank transfer?
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What does "Supporting Document" mean when doing new transfer?
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Why has my recipient not received the funds?
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How does fee credit work?
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Account Features
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Where I can find my IBAN reference letter (IBAN Details)?
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How can I add more account roles to my business account?
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How can I restrict my account login by IP?
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I have a business account, how can I open personal account?
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How can I view my recent logins?
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My Profile
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How can I change my login phone number?
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How can I change my email?
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What if I’m unable to verify my identity?
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Are there any transfer limits?
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Verifying your source of funds
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Businesses
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What types of business entities does Wittix support?
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What does physical presence and proof of address mean?
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What industries are not supported?
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Documents needed to open a business account
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Technical Issues
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My mobile number is correct but I'm not receiving an SMS with verification code
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Browser issues and solutions
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I changed my phone number and don’t have access to the old phone number
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More
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Are my funds are safe?
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How long do you store my data?
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Partnership Enquiries
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Media Enquiries
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Careers at Wittix
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