FAQ | Wittix

FAQ

Getting Started

How can I add money to my new Wittix Account? How long does it take money to reach my Wittix account? Verifying your identity

Accounts

Why is my account application not eligible? When does my billing period start? Does PayPal work with my Wittix account?

Transactions

Why are my transfer still on pending status? Why hasn’t my balance been updated following a bank transfer? What does "Supporting Document" mean when doing new transfer?

Account Features

Where I can find my IBAN reference letter (IBAN Details)? How can I add more account roles to my business account? How can I restrict my account login by IP?

My Profile

How can I change my login phone number? How can I change my email? What if I’m unable to verify my identity?

Businesses

What types of business entities does Wittix support? What does physical presence and proof of address mean? What industries are not supported?

Technical Issues

My mobile number is correct but I'm not receiving an SMS with verification code Browser issues and solutions I changed my phone number and don’t have access to the old phone number

More

Are my funds are safe? How long do you store my data? Media Enquiries

Affiliate Partnerships

Partnership Enquiries Why should I partner with Wittix? What is Wittix and how it works?