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Get the answers you need for any issues or questions you may have. Our Help centre is here to provide support and solutions for you.
Getting Started
How can I add money to my new Wittix Account?
You can add funds to your Wittix account by making a SEPA bank transfer from any European bank.
To do this, you’ll need your account IBAN details, which are available in your Reference Letter.
Log in to your Wittix account and go to Profile --> Reference Letter to find all the necessary information for sending and receiving SEPA transfers, including your IBAN and beneficiary details.
If needed, you can watch a short step-by-step video on where to find your Reference Letter here:
How long does it take money to reach my Wittix account?
The time it takes for funds to reach your Wittix account depends on the payment method and currency used.
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SEPA transfers (EUR, within the Single Euro Payments Area)
Funds usually arrive within a few hours and may take up to two business days.
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International transfers via SWIFT (non-EUR or non-SEPA)
Funds can take up to five business days to reach your account.
Please note that processing times may vary depending on the sending bank and external banking networks.
How to verify my identity when opening Wittix account?
To open an account with Wittix, you must complete a Live Identity Verification. This is a mandatory security and compliance step and usually takes under three minutes.
How Live Verification works:
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Take a clear photo of a valid Passport, EU/EEA Residence Permit, or EU/EEA ID Card
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Verify your identity by taking a live photo of your face
Please note: Driver’s licenses are not accepted for identification.
Tips to complete verification successfully:
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Use a valid document with all details clearly visible (not blurred)
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Make sure the document is not expiring within three months
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Take photos in a well-lit area, without shadows
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Turn off camera flash to avoid reflections
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Use a mobile phone camera (recommended for better quality)
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Ensure your Wittix account name matches your legal document
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Do not upload photos of screenshots, photocopies, or images of images
Why this verification is required:
Live Verification allows Wittix to securely confirm your identity online, without any branch visits. It helps protect your account, prevent fraud, and ensures compliance with EU regulatory requirements for electronic money institutions.
Is there an age requirement for a Wittix Account?
Yes. To open a Wittix account, you must be at least 18 years old.
How to open a personal account with Wittix?
To open Wittix Personal Account fully online, please follow these simple steps:
Step 1 - Complete the online application
Complete the personal account application form on our online platform.
Step 2 – Provide proof of your residential address
Please submit a proof of address document issued within the last 3 months.
Accepted documents:
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Utility bill (electricity, water, gas, home internet, or landline phone).
Important: For nationals of prohibited countries holding an EU residence permit card, a utility bill is the only accepted proof of address. Bank statements and other documents are not accepted as alternatives.
- Bank statement
- Bank reference letter
- Lease agreement
- Property ownership document
- Official register extract
Note: Mobile phone and mobile internet bills are not accepted.
Step 3 - Complete the Live Verification Process
You will complete a short live identity verification using one valid original document:
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Passport
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EU/EEA national ID card
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Residence permit card issued in Lithuania
The verification must be completed by the document holder in a well-lit environment. Copies or screenshots are not accepted.
Step 4 - Additional information (if required)
In some cases, our onboarding specialists may request additional documents or information via email to complete the review.
Account review and approval
Personal account applications are typically reviewed within 3–5 business days after all required documents and information have been received.
If you have any questions before starting your application or at any stage of the onboarding process, feel free to contact us. We're happy to guide you and provide all the support you need!
How is my Wittix pricing plan set?
Your Wittix pricing plan is set during onboarding, based on a compliance review of your profile.
This applies to both personal and business accounts.
Your plan is determined by:
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Client type - personal or business
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Country factors - citizenship, country of residence, or country of incorporation
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Intended account use and activity
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Risk assessment, as required by EU regulations
Your pricing plan may be adjusted during the review, and your final plan is confirmed once onboarding is completed.
Find all the available plans here:
Please note that pricing may change over time, and additional fees may apply depending on the services you use.
Enterprise businesses may opt for custom pricing, agreed individually and confirmed by email before account activation.
Please contact Wittix support team if you have any questions about your plan or pricing.