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Get the answers you need for any issues or questions you may have. Our Help centre is here to provide support and solutions for you.

Why hasn’t my balance been updated following a bank transfer?

Unfortunately, a bank transfer does not update your balance automatically and you will need to wait until the funds are cleared into your account. By sending a transfer from a domiciled bank inside SEPA to your Wittix account, the transfer can take from 3-4 hours up to one business day. By sending SWIFT payments from a non-domiciled bank with other currencies than EUR, it can take up to 3-5 business days.