How can we help you?

Get the answers you need for any issues or questions you may have. Our Help centre is here to provide support and solutions for you.
Transactions

Why has my transfer has been canceled?

Please make sure that the details you inserted regarding the recipient bank are correct and that you provided all the necessary supporting documents requested to help our systems recognize the nature of the payment and meet all our internal legal procedures. **Transfers are canceled mostly for the following reasons:** - Details are incorrect and the transfer cannot be executed - The nature of payment is not clear to the system - The transfer does not meet our internal legal requirements - The transfer was to a bank in an unsupported country